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Privacy Policy

privacy-policy

Privacy Policy

Effective Date: 15 NOVEMBER 2021
Company Name: Eco Fit Services Ltd

Eco Fit Services Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, use our services, or visit our website.

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, postal address.
• Service Details: Service requests, grant eligibility details (e.g., ECO4), appointment scheduling, and service history.
• Technical Data: IP address, browser details, device information, site usage via cookies and analytics.
• Sensitive Data (if provided): Any special requirements or health-related info relevant to your needs (only with explicit consent).

2. Legal Basis for Processing

We process your data under:
• Contractual Necessity – to provide requested services.
• Legal Obligations – to comply with funding reporting.
• Legitimate Interests – to improve services, send service-related updates, manage our business.
• Consent – where needed (e.g., for marketing communications or special category data).

3. How We Use Your Information

We use your data to:
• Provide and manage services, including scheduling and follow-ups.
• Respond to enquiries and process quotes or grant applications.
• Maintain service records for warranties or aftercare support.
• Improve our services and evaluate funding schemes.
• Send updates on service improvements or changes.
• Comply with our legal and regulatory responsibilities.

4. Third-Party Sharing

Grant Providers or Funders& energy trust: If applying for government-backed schemes like ECO4.
Legal Authorities: If required by law.

5. Cookies & Tracking

We use cookies to enhance your browsing experience and gather anonymized analytics. You may disable cookies through your browser settings—though some site features may be affected as a result.

6. Data Retention

We retain your personal data only as long as necessary for service purposes, legal compliance, or warranty support.

7. Your Rights

Under UK GDPR, you have the right to:
• Access personal data we hold.
• Request corrections of inaccurate data.
• Object to processing based on legitimate interests.
• Withdraw consent when applicable.
To exercise any rights, contact us at info@ecofitservices.co.uk.

8. Security

We implement appropriate technical and organizational measures to safeguard your personal data and manage any data breaches in accordance with legal obligations.

9. Children

Our services are not targeted at individuals under 16. We do not knowingly collect personal data from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted on our website with an updated effective date. Please check back regularly.

11. Contact Us

For any questions or to exercise your rights, get in touch:

Eco Fit Services Ltd
Unit 1, Buckland Rd, Leicester, LE5 0NT
Email: info@ecofitservices.co.uk
Phone: 0345 548 1767

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